Sathiya Agencies ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
Information We Collect
We may collect customer name, mobile number, email address, GST number where applicable, billing address, shipping address, order and purchase history, payment information submitted by users, and website usage or technical information.
How We Use Your Information
We use your information to process quotations and orders, provide customer support, manage payments and dispatch updates, improve our products and services, communicate important account/order information, and send promotional offers or updates where permitted.
Data Security
We take reasonable measures to protect your personal information against unauthorised access, misuse, or disclosure.
Third-Party Services
We may use trusted third-party services for website hosting, payment processing, cloud storage, analytics, and communication services. These providers may process information only as necessary to provide their services.
Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and remember user preferences. You may disable cookies through your browser settings, although some website features may not function properly.
Data Retention
We retain customer information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.
Your Rights
You may request access to your personal information, correction of inaccurate information, deletion where legally permitted, or updates to communication preferences.
Company Rights
Sathiya Agencies reserves the right to modify, suspend, or discontinue any part of its website, products, or services without prior notice; update this Privacy Policy at any time; retain information where required by law, tax regulations, fraud prevention, dispute resolution, or legitimate business purposes; and restrict access in cases of misuse, fraudulent activity, violation of terms, or unauthorised use of the website.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date. By using our website and services, you agree to the terms of this Privacy Policy.
